Laundry Near Surabaya

Shella Laundry & Dry Clean Surabaya

Professional laundry, dry cleaning, stain treatment and garment care for everyday clothing, delicate garments and commercial customers.

Explore Services Get Directions

Frequently Asked Questions About Shella Laundry

Find quick answers about laundry services, dry cleaning, stain care, garment handling, pickup and delivery, and commercial laundry in Surabaya.

Shella Laundry & Dry Clean serves customers looking for laundry near Surabaya with professional garment processing and specialized care. Services include wash and fold, ironing, dry cleaning, stain treatment, express laundry and specialty garment care.

For garments requiring additional attention, our service approach considers fabric type, construction, color, stains and finishing requirements before processing.

Laundry Services in Surabaya

Explore the services most commonly requested by Shella customers.

Wash & Fold

Everyday clothing and household textiles processed with professional washing, drying and folding.

View laundry services β†’

Dry Cleaning

Professional care for suits, dresses, coats, formal garments and fabrics requiring specialized processing.

Explore dry cleaning β†’

Stain Treatment

Stain-focused garment treatment designed around the fabric, stain condition and appropriate cleaning process.

Stain treatment β†’

Shella Laundry FAQ

Answers to common questions about our laundry and garment-care services.

Find answers to common questions about our tumble drying service, pricing, and booking process.

What is the difference between the 4, 6, 8, and 12-hour packages?

The main difference is turnaround time and pricing. The 4-hour Express package is our fastest option, perfect for urgent needs. The 6-hour Standard Express is our most popular choice, offering a great balance of speed and value. The 8-hour Extended package provides flexible timing, and the 12-hour Economy package is our most affordable option. All packages include professional tumble drying and delivery.

How do I book a service?

You can book through multiple channels: WhatsApp for instant booking, phone call for personalized service, or through our online booking form. Simply select your preferred package, provide your pickup and delivery address, and confirm your time slot. We’ll handle the rest!

What is included in the tumble dry service?

Our tumble dry service includes: professional sorting and inspection, gentle tumble drying with premium care, quality check before delivery, and fast delivery to your doorstep. All fabrics are handled with care using industry-standard techniques. See Our works visit services pages tumble-dry.

Can you handle delicate fabrics?

Yes! We specialize in caring for all fabric types, including delicate materials. Our technicians are trained to handle silks, wools, linens, and other sensitive fabrics with appropriate temperature and cycle settings. for optimal services better select Dry Clean services.

What areas do you serve?

We currently serve the metropolitan area such as Surabaya and surrounding suburbs. Please contact us with your address to confirm service availability in your location.

What if my laundry isn’t ready by the promised time?

We guarantee on-time delivery. If we’re late, you’ll receive rewards off your next order(*S&K). We take punctuality seriously and have a 99% on-time delivery rate.

How much does the service cost?

Pricing is per kilogram and varies by package: 4-hour Express (IDR 25K/kg), 6-hour Standard Express (IDR20/kg), 8-hour Extended (IDR20/kg), and 12-hour Economy (IDR15/kg). Minimum order is typically 4-5 kg.

Do you offer bulk discounts?

Yes! We offer special rates for regular customers and bulk orders. Contact us for a customized quote if you have large or recurring laundry needs.

What payment methods do you accept?

We accept all major credit cards, debit cards, digital wallets, and bank transfers. Payment is processed securely through our platform.

Can I schedule recurring pickups?

Absolutely! We offer weekly, bi-weekly, and monthly recurring service plans. This is perfect for busy professionals and families. Contact us to set up your recurring schedule.

What if an item gets damaged?

All items are insured against loss or damage during our service. In the rare event of damage, we’ll work with you to resolve it. We have a comprehensive quality assurance process to prevent issues.

How do I track my laundry?

You’ll receive real-time updates via WhatsApp at each stage: pickup confirmation, processing started, quality check completed, and delivery confirmation. You can also contact us anytime for status updates.

Dry Cleaning & Garment Care FAQ

More information about formalwear, delicate fabrics and specialty garments.

Helpful answers to FAQ's about dry cleaning services, Whether you're curious about how our service works, what types of items we clean

What services does Shella Laundry offer?

Shella Laundry provides professional Dry Cleaning and Wet Cleaning services in Surabaya, handling delicate garments, formal wear, and everyday clothing with specialized care techniques.

Which cleaning method should I choose for my clothes?

If your garment’s label says β€œdry clean only,” or it’s made of delicate materials like silk, wool, or certain synthetics, dry cleaning is usually best. For clothes made of cotton, polyester, or blends marked as washable but needing a gentle touch, wet cleaning is a safe, green alternative. When in doubt, just ask usβ€”we’re happy to recommend the right option.

We handle a wide range of garments including suits, dresses, coats, delicate fabrics, and even items like curtains or blankets. If you have something unique or particularly delicates or specific item, just ask usβ€”we’re happy to help!

What is the difference between dry cleaning and wet cleaning?

Dry cleaning uses special cleaning solvents instead of water, making it ideal for delicate fabrics. Wet cleaning uses controlled water-based methods with professional equipment to safely clean sensitive garments that cannot be washed using regular laundry methods.

What is professional wet cleaning?

Professional wet cleaning is an eco-friendlier alternative to dry cleaning that uses water and specialized detergents with precise temperature and motion control to protect delicate fabrics – Powered By BeZact Enzymatic Cleaner.

Are both services safe for my favorite clothes?

Absolutely! At Shella Laundry, we trust only skilled professionals – Experimental and use high-quality equipment to care for your wardrobe. Dry cleaning protects delicate fabrics from water damage, while wet cleaning is performed with gentle detergents and precise control to avoid shrinking or irritation.

How long does each service take?

Typically, dry cleaning orders are ready within 08.00 AM- 9.00 PM, and wet cleaning usually takes about 2 or 3 working days. If you need your clothes sooner, ask about express options!

*Processing time depends on garment type and service selection. Customers can request estimated completion times when placing an order.

Is wet cleaning better for the environment?

Yes! Wet cleaning uses less harmful chemicals and relies mostly on biodegradable detergents and water. It’s a greener choice, especially for clothes that don’t absolutely require solvents. Dry cleaning has improved too, with newer eco-friendly solvents, but wet cleaning remains the most environmentally friendly method.

Can you handle special items like wedding dresses or leather garments?

We certainly can! Some special items may require customized care. Feel free to bring your item by, and we’ll advise you on whether dry or wet cleaning (or even a specialized treatment) is best to keep it looking perfect.

How do I prepare my clothes before dropping them off?

Just make sure to check pockets and let us know about any stains or special instructions. If your garment has delicate embellishments or special care notes, mention those too to ensure the best treatment.

πŸ’― Free Worries! Shella Laundry uses professional stain treatment techniques to handle tough stains while maintaining fabric integrity.

What if I’m not happy with the cleaning results?

Your satisfaction matters to us. If you ever feel a garment could be cleaned better, please reach out right away. We’ll gladly review your order and make it right.

We hope this FAQ helps you understand our dry and wet cleaning services better. If you have any other questions or want personalized advice, don’t hesitate to contact us or visit Shella Laundryβ€”we’re here to help!

Is Shella Laundry suitable for formal and luxury garments?

Yes. The service is ideal for business attire, formal wear, luxury clothing, and delicate fabrics requiring extra care.

Specialty Cleaning FAQ

Shella also handles selected specialty items that require additional care.

Before decided that's are better to read about FAQ's Spa & Shoes care

What types of shoes can get spa & Care?

The types of shoes that can receive spa & treatment services are quite diverse, because each material has a special care technique. Leather shoes, Suede & Nubuck, Sneaker, Dress shoes, running shoes, training shoes, Boots Shoes and more.

Are those shoes washable?

Shoes can be washed, but not all types of shoes are safe to wash in the same way. Methods and techniques depend on the material and construction of the shoes

What methods or techniques use for shoe spa & Care?

For Shoe Spa & Care, Shella Laundry combines traditional craftsmanship and modern techniques to clean, restore, and protect footwear.Β  You can visit How Shella Laundry carry shoes on this pages

What is Shoes Spa & Care?

Shoes Spa & Care is a professional shoe cleaning and treatment service designed to restore cleanliness, freshness, and appearance to your footwear using specialized techniques and products.

What services are included in the Shoes Spa treatment?

Shoes Spa typically includes deep cleaning, stain removal, odor treatment, sole cleaning, upper cleaning, and careful drying processes to care shoe quality.

Is the cleaning process safe for delicate materials?

Yes, the cleaning process uses material-specific techniques and products to ensure safety for delicate materials like suede, nubuck, and premium leather.

How long does the Shoes Spa & Care process take?

The processing time may vary depending on the condition and material of the shoes, but customers are usually informed of the estimated completion time during submission.

Shella Laundry & dry clean Surabaya for standard washing available for 6 Hours, 12 Hours 24 Hours & 3 Days.

Do you offer shoe repainting or recoloring services?

Yes, repainting or recoloring services may be available depending on the shoe type and condition.
Basically, standard care includes restoring slightly faded color.

Where is the Shoes Spa & Care service located?

The service is available in Surabaya. Customers can visit the physical location or contact the team for further details.

How can I book a Shoes Spa service?

You can book the service by contacting Shella Laundry & Dry Clean Surabaya directly through the contact information provided on the website.

How much does the Shoes Spa & Shoes care service cost?

Pricing depends on the shoe type, material, and treatment required. It is best to contact the service provider for detailed pricing information or visit price pages.

Why should I choose professional shoe care instead of cleaning at home?

Professional shoe care ensures proper handling, material-safe cleaning products, deeper stain removal, and longer-lasting shoe durability.

There are available services Pickup – Delivery for shoes spa & care?

Yes, Services available For fast order please fill up this form.

Is it safe for expensive shoes like limited edition sneakers?

It’s safe, but with a caveat: expensive shoes like limited-edition sneakers can be treated with a Shoe Spa & Care service, provided they’re done with the right methods.
Professional services are usually safer than DIY Cleaning.

Why It’s Safe for Limited Sneakers

Special method: Premium sneakers are not washed by soaking (Waterless Premium Cleaner required), but rather by manual deep cleaning with a soft brush and special cleaning fluid.

Safe products: The cleaners used are usually free of harsh ingredients (non-abrasive, pH-balanced) so they won’t damage the material or color.

Modern technology: Ozone treatment, steam cleaning, or UV sterilization are used to eliminate odors and bacteria without damaging the material.

Extra protection: After cleaning, sneakers can be given a nano coating or water repellent to make them more resistant to stains and moisture.

Shoe Care and Spa Will this get rid of the smell?

Yes, Spa & Shoe Care services can usually remove odors from shoes. In fact, this is one of the main advantages over regular washing.

Shoe Odor Removal Methods

Deep Cleaning – Contained Polymer: Cleans the inside of the shoe (insole, lining) with an antibacterial solution & Removes sweat and dirt that cause odor.

Deodorizing Spray:Uses a special solution that neutralizes odors without damaging the material.

Ozone Treatment : Ozone technology is used to kill odor-causing bacteria and fungi & Most Effective for sneakers or sports shoes that are often damp.

UV Sterilization: UV light is used to sterilize the inside of the shoe & Kills microbes without damaging the material.

Steam Cleaning :Hot steam helps remove dirt and reduce odor.

Tumble Dry & Laundry Processing FAQ

Information about drying and professional laundry processing.

When you start to wash using Express service at Shella laundry, you may have some questions. Check out this FAQ to get started:

Why are express washing services more expensive than regular services?

Express washing services or Express services are calculated based on a predetermined time package, and of course use commercial machine technology.

In fact, the Express Service for washing kilo express depends on the quality of the dryer Machine.
Express exclusive washing services use safe drying facilities and additional technology.

Are express wash service safe for the Exclusive?

Wash the exclusive using a very safe express service based on the packaging.

In today’s technological era, anything can be done as long as you are smarter in handling it.

What if I am not satisfied with the express washing service?

If you are not satisfied with the service and price of the express washing service, you can consult with Shella laundry at: (0813) 2623 5096

or If you are satisfied, please Give a rating & write down review on Google

I need my clothes ready before checking out of the Hotel, How long does it take for the express kilo kilo washing service?

The actual Processing Beginning from inspection, washing, drying and ironing takes 100 minutes per Circle wash for the kilo express service.

For Exclusive express services, it depends on the type of fabric, whether it is possible to use a drying machine.

So We have fastest service or Super Express 3 Hours done it!!

My family and I are staying at the Surabaya Hotel, there may be 20KG of dirty clothes, I want a 3 hour express service, is that possible?

Shella laundry facilities have a capacity of 15 KG per machine per circle. The washing cycle can reach 40KG.

For the ironing process, Shella Laundry has adequate personnel and facilities.
!! Yuk Laundry ke Shella !!

Find Shella Laundry in Surabaya

Visit our Surabaya location or check directions before coming in.

Shella Laundry & Dry Clean Surabaya

Jl. Nginden VI B No.1B, Nginden Jangkungan, Kec. Sukolilo, Surabaya, Indonesia.

Opening hours: 08:00 AM – 09:00 PM, Monday–Saturday.

View Shella Laundry on Google Maps β†’

About Shella Laundry

Learn more about Shella Laundry, our approach to professional laundry and garment care in Surabaya.

About Shella Laundry β†’

Garment Care

Discover specialized services for dresses, formalwear, wedding gowns, stain treatment and other garments.

Browse services β†’

Shella Laundry Articles

Read company news, laundry-care information, garment-care articles and service updates.

Visit Shella Laundry Articles β†’

Need Professional Laundry Care in Surabaya?

Whether you need everyday laundry, dry cleaning, stain treatment, specialty garment care or commercial laundry processing, Shella Laundry is ready to help.

View Laundry Services Visit Shella Laundry

Shella Laundry & Dry Clean Surabaya Β· Jl. Nginden VI B No.1B, Nginden Jangkungan, Sukolilo, Surabaya