Privacy Policy
Your privacy matters to Shella Laundry & Dry Clean Surabaya. This Privacy Policy explains how information may be collected, used, protected and managed when you visit our website, contact us, request services, or interact with our digital services.
1. Overview
This Privacy Policy applies to the website operated for Shella Laundry & Dry Clean Surabaya and describes the general approach we use when handling information connected with visitors, customers and people who communicate with us online.
Shella Laundry & Dry Clean Surabaya provides laundry, dry cleaning, express laundry, specialty garment care, stain treatment, shoe care and related cleaning services in Surabaya.
2. Information We May Collect
Depending on your interaction with Shella, we may receive information that you voluntarily provide or information generated when you use our website.
Please avoid submitting sensitive personal information through a public form or communication channel unless it is specifically requested and necessary for the service.
3. How Information May Be Used
Information may be used only for legitimate business, service, communication, security and website-operation purposes appropriate to the interaction.
- Responding to inquiries and service requests.
- Communicating about orders, pickup, delivery or service status.
- Providing and improving laundry and specialty-care services.
- Maintaining website functionality and security.
- Understanding website usage and improving user experience where applicable.
- Preventing abuse, fraud, spam or unauthorized activity.
- Meeting applicable legal or regulatory obligations.
We do not intend to collect personal information simply because it is available. Information should be relevant to the purpose for which it is requested or received.
4. Orders & Service Requests
When you request a laundry, dry-cleaning, shoe-care, pickup, delivery or other service, we may need information necessary to identify the customer, understand the service request and complete the requested transaction.
Depending on the service, this may include your name, telephone number, service address, order information, garment or item details and communication related to the requested service.
For online ordering and order-status functionality, please use the relevant Shella service pages:
5. WhatsApp & Communications
Shella may provide WhatsApp or other communication options to make it easier for customers to ask questions, request services and communicate with staff.
When you choose to contact Shella through WhatsApp, the information you provide is also processed through the relevant communication platform. The platform's own privacy practices may therefore apply in addition to this policy.
Please review the privacy information provided by the relevant communication provider before submitting personal information through that service.
6. Cookies & Similar Technologies
The website may use cookies or similar technologies required for functionality, preferences, security, performance or analytics, depending on the active WordPress configuration, theme and plugins.
Some cookies may be placed by third-party services embedded in or connected to the website. Their use is governed by the relevant provider's own policies.
You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Third-Party Services
The Shella website may use third-party services to support functions such as website hosting, security, analytics, communication, maps, social media, embedded content, payment processing or other website features.
Where a third-party service processes personal information, its own privacy policy and terms may also apply.
Examples of external services that may be encountered include Google services, WhatsApp/Meta services, social media platforms, hosting providers and embedded content providers.
Third-party services should only be listed here when they are actually active on the current website configuration.
8. Information Sharing
Shella does not treat personal information as something to be shared indiscriminately. Information may be disclosed or made accessible where reasonably necessary to provide a requested service, operate the website, communicate with customers, protect the service, or comply with applicable law.
Depending on the service involved, this may include relevant service providers or technology providers that process information on behalf of or in connection with Shella.
We do not recommend submitting personal information through public comments, public social-media posts or other channels where the information can be seen by others.
9. Data Retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, protect the website, or meet applicable legal obligations.
Retention periods can vary according to the type of information, the nature of the service and applicable requirements.
10. Data Security
Shella takes reasonable measures appropriate to the website and business environment to protect information against unauthorized access, misuse, alteration, disclosure or loss.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe that your information or account has been exposed through an unauthorized activity involving Shella, please contact us promptly so the matter can be reviewed.
11. Your Privacy Rights
Depending on applicable law and the circumstances of the processing, individuals may have rights concerning their personal information, including rights relating to access, correction, updating, deletion, withdrawal of consent where applicable, and information about how personal data is processed.
Indonesia's Personal Data Protection framework is established by Law No. 27 of 2022 on Personal Data Protection. The specific rights and procedures applicable to a request depend on the circumstances and applicable law.
For the official Indonesian legal text, see the JDIH Ministry of Communication and Digital Affairs .
To submit a privacy-related request to Shella, contact us using the information in the Contact section below.
12. Children's Privacy
Shella's website and services are intended for general customers and are not specifically directed at children.
If personal information relating to a child is submitted through a website feature or communication channel, a parent or legal guardian should contact Shella if they believe the information has been provided or processed improperly.
13. External Links
The Shella website may contain links to external websites, social-media platforms, maps, communication services or other third-party resources.
Once you leave the Shella website, the privacy practices of the external website or platform apply. We encourage you to review the privacy policy of any third-party service before providing personal information.
For information about our services, you can continue browsing:
Laundry Pickup & Delivery Β· Laundry Express Β· Dry Clean Surabaya Β· Stroller Cleaning
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, business processes or applicable requirements change.
The latest version will be published on this page with an updated date. We encourage visitors to review this page periodically.
15. Contact Shella About Privacy
If you have a question about this Privacy Policy, believe your personal information needs to be corrected, or want to submit a privacy-related request, please contact Shella using an official communication channel.
Need help with a Shella service?
Privacy should not make getting your laundry service complicated. If you need laundry pickup, express service, dry cleaning, shoe care or help with an existing order, continue to the relevant Shella service or contact our team.