FAQs Laundry express Surabaya

Providing Kilos Express Laundry services, Doll Laundry, Carpet Laundry, Bed-Cover Set Laundry and Others. One Stop Solution Place

Pickup and Delivery FAQs Laundry Express Surabaya

Extra service the pickup and delivery offered by Shella Laundry Express. Shella Laundry Express is dedicated to providing top-notch services and making laundry day a stress-free experience for their customers.

Customer Satisfactions , FAQs Laundry Express Surabaya

Shella FAQs Laundry Express Surabaya aim to deliver top-notch laundry services that fulfill our customers’ needs and expectations. We appreciate customer feedback and continuously work to enhance our services.

How Does it work, FAQs Laundry Express Surabaya

Shella’s FAQs laundry express Surabaya are convenient and efficient. Shella’s customer service team is always available to assist and ensure a hassle-free laundry experience. Trust Shella for professional and quality laundry service.

Laundry Carpet Regulation, See FAQs Laundry Express Surabaya

FAQs Laundry Express Surabaya commitment to excellence, transparency, and FAQs section. Shella Laundry Express Surabaya is a trusted laundry service in Surabaya.

Pickup And Delivery

Pickup and Delivery FAQs Laundry Express Surabaya

Extra service the pickup and delivery offered by Shella Laundry Express. Shella Laundry Express is dedicated to providing top-notch services and making laundry day a stress-free experience for their customers.

Customer Satisfication

Customer Satisfactions , FAQs Laundry Express Surabaya

Shella FAQs Laundry Express Surabaya aim to deliver top-notch laundry services that fulfill our customers’ needs and expectations. We appreciate customer feedback and continuously work to enhance our services.

How Does it work

How Does it work, FAQs Laundry Express Surabaya

Shella’s FAQs laundry express Surabaya are convenient and efficient. Shella’s customer service team is always available to assist and ensure a hassle-free laundry experience. Trust Shella for professional and quality laundry service.

Laudry Carpet Regulation

Laundry Carpet Regulation, See FAQs Laundry Express Surabaya

FAQs Laundry Express Surabaya commitment to excellence, transparency, and FAQs section. Shella Laundry Express Surabaya is a trusted laundry service in Surabaya.

FAQs Laundry Express Surabaya

How does it work

I'm new to SHELLA laundry, How do I Start?

Thank you for choosing SHELLA Laundry! to place an Order is simple.
There are several Kilos Laundry Package!

* Bring your dirty clothes/items to our workshop and our friendly staff will inspect your clothes and then will issue your receipt.
* Call or WhatsApp hotline(+6281326235096) and our customer service reps will be happy to schedule a pick-up and delivery.

What service do you provide ?

We offer general laundry services for most clothing and household items:

1.Laundry Service: At our normal per piece charges, Clothes are wet washed, dried and ironing. Apart from simple washing, we also remove stains from collars and cuffs and also treat minor stains upon request.

2. Wash & Fold: This is the simplest laundry service where clothes are charged by the kilo and washed by batch, without pressing. There’s a minimum of package 5kg or 4Kg.

3. Wet Cleaning: Items are washed using a solvent instead of water in order to keep their shape especially those with lining. It is important to check the care label to make sure that the garment is for dry cleaning.

4. Household: We clean all of your precious household items such as curtains, carpets, bedding’s, mattresses and even stuffed toys.

5. Pressing only: For those who prefer to wash their only clothes but find ironing a chore, we do provide pressing services only.

Call or WhatsApp us or drop to find out more.

I am just Arrive, Possible to Order between 6PM-9PM clock?

Thank you for choosing SHELLA Laundry!

We trying to given the best laundry service at Surabaya, If the order has not been made and you are about to order one beyond our time!
* Call or WhatsApp hotline(+6281326235096) and our friendly staff reps will be happy to schedule a pick-up and delivery.

I need my clothes today afternoon, Can you deliver?

Yes! We do have a service with an express charge of 100% the normal rate. Bring your item to our workshop today or simply call or whats app our hotline at (0) +62813-2623-5096.

Are you able to Remove stains ?

Though some stains are tough, we will process the stains by using mild to stronger solvents. We will try our best although we cannot guarantee the removal of stubborn stains. Additional charges may apply.

There are clothes white at Laundry, How you count ?

White clothes are very vulnerable when mixed with other clothes and should be separated. They will be counted per piece or Small packet.

There are package with low budget kilos laundry?

As Laundry Express Surabaya, we provide most of the kilos laundry packages.
*Premium Service
*Express Service
*Regular service
There are a low budget kilos laundry, and we called Happy package.
Call or WhatsApp hotline(+6281326235096) and our customer service reps will be happy to schedule a pick-up and delivery.

We need to hear You

As Laundry Express Surabaya providing the best service, your voice is really needed because suggestions and criticisms are positive things

FAQs Laundry Express Surabaya

Pickup And Delivery

How do I arrange for laundry pick-up and delivery?

Simply call or whatsapp our hotline 0813-2623-5096 and our friendly customer service representatives will schedule at your most convenient time and date.

What is the minimum order for free delivery?

Customers must spend a minimum of IDR 80.000, excluding any discounts. For any orders below this amount, a minimal fee of IDR 15.000 will be applied.

How do I pay for home delivery?

We currently accept payments through cash, e-Wallet, and bank transfers. For those who prefer to use Go-Pay, simply select our official number at +6281326235096. For a hassle-free payment experience, please refer to our service easy-pay page.

What is your turnaround time for home delivery services?

We would like to inform our valued customers that our turnaround time for processing orders remains at 7 working days. We kindly request that orders be placed before 6PM to ensure timely processing.

how do I know how much to pay for kilos laundry?

Our pricelist page contains a pricelist of our more common items. For assistance with other items, you can be helped by our customer service representatives.

Can I reschedule my pick-up & delivery appointment?

You may be allowed. A day can be rescheduled in advance by calling or whatsapp’ing our hotline.

Do you have a contactless delivery option due pandemic?

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines.
Stay safe!

Cost Save!

As the nearest Laundry in Surabaya, it provides a delivery service to the doorstep or concierge, so there is no additional fee. We realize that peak traffic flow is uncertain, we give our best in delivery and pickup.

FAQs Laundry Express Surabaya

Customer satisfaction

What if I'm not happy after washing my clothes or items?

No need to worry, we will wash it again for you, free of charge. We’d like you to be happy with our service so we don’t mind washing it again!

Please make sure that re-washing request is made within 24 hours of collection/delivery and accompanied by the original invoice

What happens if my items are damaged?

We take pride in our quality of work and expertise on what we do. But in the unfortunate event of a damage, please write in at tanya@shellaweb.com, we will promptly respond to you at the earliest time possible. Claims must be made within 24 hours of returned or collected from us.

When are you not liable?

As all fabrics degrade over time, we cannot be liable for damage due to wear & tear, exposure to environment and any fabric weakness due to the initial manufacturing process.

We cannot be held responsible for loss or damage to buttons, ornaments, sequins, trimmings, belts, beads, buckles, shoulder pads or anything left in pockets, during the process of internationally acceptable cleaning procedures.

What kind of compensation do you give?

In the event of loss by fire, any other loss or damage to article for which we may assume liability, without prejudice, such liability SHALL NOT EXCEED TEN (10) times the rate charged for cleaning the particular article, depending on the age of the same article–which shall be assessed and determined solely by Our.

All claims must be made within 24 hours after collected or returned and must be accompanied by the original receipt. Such claim shall be deemed to not exceed IDR 100.000.

Guaranteed!

We realize that sometimes humans make mistakes, and we always try to reduce all risks that arise for customer satisfaction.

FAQs Laundry Express Surabaya

Laundry carpet surabaya regulation

Are there any eco-friendly or green cleaning options available?

Many eco-friendly cleaning options are available today, such as vinegar, baking soda, and certified green products. These options protect the environment, reduce harmful chemicals, and promote a healthier and safer living environment.

How often should carpets be professionally cleaned?

it is recommended to have carpets professionally cleaned at least once a year to maintain their appearance, extend their lifespan, and improve indoor air quality. It is important to also regularly vacuum and spot clean carpets to keep them in good condition.

How long does it take for a carpet to dry after being cleaned?

At Shella Laundry Carpet Surabaya, drying time for a cleaned carpet varies based on cleaning method, carpet thickness, and environmental humidity. On average, drying takes 7-12 days. It’s crucial to ventilate the room, use fans, and avoid walking on the carpet until it’s dry to prevent damage. Regular maintenance and proper cleaning can shorten drying time and keep carpets clean and fresh.

What kind of equipment and solutions are used in the carpet cleaning process?

the carpet cleaning process involves various equipment and solutions to effectively remove dirt, stains, and allergens from carpets. These include vacuum cleaners, hot water extractors, rotary machines, and specialized cleaning solutions such as detergents, solvents, and enzymes.

How does the carpet laundry service ensure that all stains and odors are completely removed from the carpet?

The carpet laundry service uses different techniques to remove stains and odors. They pre-treat, spot clean, deep steam clean, and deodorize to achieve great results. Our service guarantees a clean and fresh carpet, free from any stains or odors.

We are happy to talk with customer!

the section FAQs Laundry Express Surabaya is designed to provide our customers with a convenient and hassle-free experience. Trust us to take care of all your laundry and carpet cleaning needs and experience the highest level of customer satisfaction at Laundry carpet Surabaya.

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