FAQs Laundry express Surabaya

Providing Kilos Express Laundry services, Doll Laundry, Carpet Laundry, Bed-Cover Set Laundry and Others. One Stop Solution Place

FAQs Laundry Express Surabaya

How does it work

I'm new to SHELLA laundry, How do I Start?

Thank you for choosing SHELLA Laundry! to place an Order is simple.
There are several Kilos Laundry Package!

* Bawa cucian anda ke SHELLA dan Operator kami akan menerima dan membuatkan Nota terima.
* Call or WhatsApp hotline(+6281326235096) and customer service kami dengan senang hati menjadwalkan layanan antar-jemput.

What service do you provide ?

We offer general laundry services for most clothing and household items:

1.Laundry Service: At our normal per piece charges, Clothes are wet washed, dried and ironing. Apart from simple washing, we also remove stains from collars and cuffs and also treat minor stains upon request.

2. Wash & Fold: This is the simplest laundry service where clothes are charged by the kilo and washed by batch, without pressing. There’s a minimum of package 5kg or 4Kg.

3. Wet Cleaning: Items are washed using a solvent instead of water in order to keep their shape especially those with lining. It is important to check the care label to make sure that the garment is for dry cleaning.

4. Household: We clean all of your precious household items such as curtains, carpets, bedding’s, mattresses and even stuffed toys.

5. Pressing only: For those who prefer to wash their only clothes but find ironing a chore, we do provide pressing services only.

Call atau WhatsApp us or drop to find out more.

I am just Arrive, Possible to Order between 6PM-9PM clock?

Terima Kasih telah memilih SHELLA Laundry

Kami berusaha memberikan layanan terbaik sebagai laundry terdekat Surabaya, Jika pesanan belum dibuat dan Anda akan memesan di luar waktu kami!
Hubungi hotline WhatsApp (+6281326235096) dan perwakilan staf kami yang ramah akan dengan senang hati menjadwalkan pengambilan dan pengiriman.

I need my clothes today afternoon, Can you deliver?

Yes! We do have a service with an express charge of 100% the normal rate. Bring your item to our workshop today or simply call or whats app our hotline at (0) +62813-2623-5096.

Are you able to Remove stains ?

Meskipun beberapa noda membandel, kami akan memproses noda tersebut dengan menggunakan pelarut yang ringan hingga yang lebih kuat. Kami akan mencoba yang terbaik meskipun kami tidak dapat menjamin penghilangan noda membandel. Biaya tambahan mungkin berlaku.

There are clothes white at Laundry, How you count ?

White clothes are very vulnerable when mixed with other clothes and should be separated. They will be counted per piece or Small packet.

There are package with low budget kilos laundry?

As Laundry Express Surabaya, we provide most of the kilos laundry packages.
*Premium Service
*Express Service
*Regular service
There are a low budget kilos laundry, and we called Happy package.
Call or WhatsApp hotline(+6281326235096) and our customer service reps will be happy to schedule a pick-up and delivery.

We need to hear You

As Laundry Express Surabaya providing the best service, your voice is really needed because suggestions and criticisms are positive things

FAQs Laundry Kilat Surabaya

Pickup And Delivery

How do I arrange for laundry pick-up and delivery?

Simply call or whatsapp our hotline 0813-2623-5096 and our friendly customer service representatives will schedule at your most convenient time and date.

What is the minimum order for free delivery?

Customers must spend a minimum of IDR 80.000, excluding any discounts. For any orders below this amount, a minimal fee of IDR 15.000 will be applied.

How do I pay for home delivery?

We currently accept payments through cash, e-Wallet, and bank transfers. For those who prefer to use Go-Pay, simply select our official number at +6281326235096. For a hassle-free payment experience, please refer to our service easy-pay page.

What is your turnaround time for home delivery services?

We would like to inform our valued customers that our turnaround time for processing orders remains at 7 working days. We kindly request that orders be placed before 6PM to ensure timely processing.

how do I know how much to pay for kilos laundry?

Our pricelist page contains a pricelist of our more common items. For assistance with other items, you can be helped by our customer service representatives.

Can I reschedule my pick-up & delivery appointment?

You may be allowed. A day can be rescheduled in advance by calling or whatsapp’ing our hotline.

Do you have a contactless delivery option due pandemic?

Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines.
Stay safe!

Cost Save!

As the nearest Laundry in Surabaya, it provides a delivery service to the doorstep or concierge, so there is no additional fee. We realize that peak traffic flow is uncertain, we give our best in delivery and pickup.

FAQs Shella Laundry Express Surabaya

Dry Cleaning & Wet Cleaning Services

Helpful answers to FAQ's about dry cleaning services, Whether you're curious about how our service works, what types of items we clean

What services does Shella Laundry offer?

Shella Laundry provides professional Dry Cleaning and Wet Cleaning services in Surabaya, handling delicate garments, formal wear, and everyday clothing with specialized care techniques.

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Which cleaning method should I choose for my clothes?

If your garment’s label says “dry clean only,” or it’s made of delicate materials like silk, wool, or certain synthetics, dry cleaning is usually best. For clothes made of cotton, polyester, or blends marked as washable but needing a gentle touch, wet cleaning is a safe, green alternative. When in doubt, just ask us—we’re happy to recommend the right option.

We handle a wide range of garments including suits, dresses, coats, delicate fabrics, and even items like curtains or blankets. If you have something unique or particularly delicates or specific item, just ask us—we’re happy to help!

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What is the difference between dry cleaning and wet cleaning?

Dry cleaning uses special cleaning solvents instead of water, making it ideal for delicate fabrics. Wet cleaning uses controlled water-based methods with professional equipment to safely clean sensitive garments that cannot be washed using regular laundry methods.

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What is professional wet cleaning?

Professional wet cleaning is an eco-friendlier alternative to dry cleaning that uses water and specialized detergents with precise temperature and motion control to protect delicate fabrics – Powered By BeZact Enzymatic Cleaner.

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Are both services safe for my favorite clothes?

Absolutely! At Shella Laundry, we trust only skilled professionalsExperimental and use high-quality equipment to care for your wardrobe. Dry cleaning protects delicate fabrics from water damage, while wet cleaning is performed with gentle detergents and precise control to avoid shrinking or irritation.

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How long does each service take?

Typically, dry cleaning orders are ready within 08.00 AM- 9.00 PM, and wet cleaning usually takes about 2 or 3 working days. If you need your clothes sooner, ask about express options!

*Processing time depends on garment type and service selection. Customers can request estimated completion times when placing an order.

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Is wet cleaning better for the environment?

Yes! Wet cleaning uses less harmful chemicals and relies mostly on biodegradable detergents and water. It’s a greener choice, especially for clothes that don’t absolutely require solvents. Dry cleaning has improved too, with newer eco-friendly solvents, but wet cleaning remains the most environmentally friendly method.

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Can you handle special items like wedding dresses or leather garments?

We certainly can! Some special items may require customized care. Feel free to bring your item by, and we’ll advise you on whether dry or wet cleaning (or even a specialized treatment) is best to keep it looking perfect.

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How do I prepare my clothes before dropping them off?

Just make sure to check pockets and let us know about any stains or special instructions. If your garment has delicate embellishments or special care notes, mention those too to ensure the best treatment.

💯 Free Worries! Shella Laundry uses professional stain treatment techniques to handle tough stains while maintaining fabric integrity.

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What if I’m not happy with the cleaning results?

Your satisfaction matters to us. If you ever feel a garment could be cleaned better, please reach out right away. We’ll gladly review your order and make it right.

We hope this FAQ helps you understand our dry and wet cleaning services better. If you have any other questions or want personalized advice, don’t hesitate to contact us or visit Shella Laundry—we’re here to help!

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Is Shella Laundry suitable for formal and luxury garments?

Yes. The service is ideal for business attire, formal wear, luxury clothing, and delicate fabrics requiring extra care.

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Guaranteed!

We realize that sometimes humans make mistakes, and we always try to reduce all risks that arise for customer satisfaction.

FAQs Laundry Express Surabaya

Laundry carpet surabaya regulation

Are there any eco-friendly or green cleaning options available?

Many eco-friendly cleaning options are available today, such as vinegar, baking soda, and certified green products. These options protect the environment, reduce harmful chemicals, and promote a healthier and safer living environment.

How often should carpets be professionally cleaned?

it is recommended to have carpets professionally cleaned at least once a year to maintain their appearance, extend their lifespan, and improve indoor air quality. It is important to also regularly vacuum and spot clean carpets to keep them in good condition.

How long does it take for a carpet to dry after being cleaned?

At Shella Laundry Carpet Surabaya, drying time for a cleaned carpet varies based on cleaning method, carpet thickness, and environmental humidity. On average, drying takes 7-12 days. It’s crucial to ventilate the room, use fans, and avoid walking on the carpet until it’s dry to prevent damage. Regular maintenance and proper cleaning can shorten drying time and keep carpets clean and fresh.

What kind of equipment and solutions are used in the carpet cleaning process?

the carpet cleaning process involves various equipment and solutions to effectively remove dirt, stains, and allergens from carpets. These include vacuum cleaners, hot water extractors, rotary machines, and specialized cleaning solutions such as detergents, solvents, and enzymes.

How does the carpet laundry service ensure that all stains and odors are completely removed from the carpet?

The carpet laundry service uses different techniques to remove stains and odors. They pre-treat, spot clean, deep steam clean, and deodorize to achieve great results. Our service guarantees a clean and fresh carpet, free from any stains or odors.

We are happy to talk with customer!

the section FAQs Laundry Express Surabaya is designed to provide our customers with a convenient and hassle-free experience. Trust us to take care of all your laundry and carpet cleaning needs and experience the highest level of customer satisfaction at Laundry carpet Surabaya.

FAQs Shoes Laundry Surabaya

Shoes Care Surabaya regulation

Before decided that's are better to read about FAQ's Spa & Shoes care

What types of shoes can get spa & Care?

The types of shoes that can receive spa & treatment services are quite diverse, because each material has a special care technique. Leather shoes, Suede & Nubuck, Sneaker, Dress shoes, running shoes, training shoes, Boots Shoes and more.

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Are those shoes washable?

Shoes can be washed, but not all types of shoes are safe to wash in the same way. Methods and techniques depend on the material and construction of the shoes

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What methods or techniques use for shoe spa & Care?

For Shoe Spa & Care, Shella Laundry combines traditional craftsmanship and modern techniques to clean, restore, and protect footwear.  You can visit How Shella Laundry carry shoes on this pages

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What is Shoes Spa & Care?

Shoes Spa & Care is a professional shoe cleaning and treatment service designed to restore cleanliness, freshness, and appearance to your footwear using specialized techniques and products.

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What services are included in the Shoes Spa treatment?

Shoes Spa typically includes deep cleaning, stain removal, odor treatment, sole cleaning, upper cleaning, and careful drying processes to care shoe quality.

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Is the cleaning process safe for delicate materials?

Yes, the cleaning process uses material-specific techniques and products to ensure safety for delicate materials like suede, nubuck, and premium leather.

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How long does the Shoes Spa & Care process take?

The processing time may vary depending on the condition and material of the shoes, but customers are usually informed of the estimated completion time during submission.

Shella Laundry & dry clean Surabaya for standard washing available for 6 Hours, 12 Hours 24 Hours & 3 Days.

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Do you offer shoe repainting or recoloring services?

Yes, repainting or recoloring services may be available depending on the shoe type and condition.
Basically, standard care includes restoring slightly faded color.

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Where is the Shoes Spa & Care service located?

The service is available in Surabaya. Customers can visit the physical location or contact the team for further details.

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How can I book a Shoes Spa service?

You can book the service by contacting Shella Laundry & Dry Clean Surabaya directly through the contact information provided on the website.

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How much does the Shoes Spa & Shoes care service cost?

Pricing depends on the shoe type, material, and treatment required. It is best to contact the service provider for detailed pricing information or visit price pages.

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Why should I choose professional shoe care instead of cleaning at home?

Professional shoe care ensures proper handling, material-safe cleaning products, deeper stain removal, and longer-lasting shoe durability.

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There are available services Pickup – Delivery for shoes spa & care?

Yes, Services available For fast order please fill up this form.

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Is it safe for expensive shoes like limited edition sneakers?

It’s safe, but with a caveat: expensive shoes like limited-edition sneakers can be treated with a Shoe Spa & Care service, provided they’re done with the right methods.
Professional services are usually safer than DIY Cleaning.

Why It’s Safe for Limited Sneakers

Special method: Premium sneakers are not washed by soaking (Waterless Premium Cleaner required), but rather by manual deep cleaning with a soft brush and special cleaning fluid.

Safe products: The cleaners used are usually free of harsh ingredients (non-abrasive, pH-balanced) so they won’t damage the material or color.

Modern technology: Ozone treatment, steam cleaning, or UV sterilization are used to eliminate odors and bacteria without damaging the material.

Extra protection: After cleaning, sneakers can be given a nano coating or water repellent to make them more resistant to stains and moisture.

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Shoe Care and Spa Will this get rid of the smell?

Yes, Spa & Shoe Care services can usually remove odors from shoes. In fact, this is one of the main advantages over regular washing.

Shoe Odor Removal Methods

Deep Cleaning – Contained Polymer: Cleans the inside of the shoe (insole, lining) with an antibacterial solution & Removes sweat and dirt that cause odor.

Deodorizing Spray:Uses a special solution that neutralizes odors without damaging the material.

Ozone Treatment : Ozone technology is used to kill odor-causing bacteria and fungi & Most Effective for sneakers or sports shoes that are often damp.

UV Sterilization: UV light is used to sterilize the inside of the shoe & Kills microbes without damaging the material.

Steam Cleaning :Hot steam helps remove dirt and reduce odor.

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We are happy to talk with customer!

the section FAQs Laundry Express Surabaya is designed to provide our customers with a convenient and hassle-free experience. Trust us to take care of all your laundry and carpet cleaning needs and experience the highest level of customer satisfaction at Laundry carpet Surabaya.

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