FAQs Laundry express Surabaya
Providing Kilos Express Laundry services, Doll Laundry, Carpet Laundry, Bed-Cover Set Laundry and Others. One Stop Solution Place
FAQs Laundry Express Surabaya
How does it work
I'm new to SHELLA laundry, How do I Start?
There are several Kilos Laundry Package!
* Bawa cucian anda ke SHELLA dan Operator kami akan menerima dan membuatkan Nota terima.
* Call or WhatsApp hotline(+6281326235096) and customer service kami dengan senang hati menjadwalkan layanan antar-jemput.
What service do you provide ?
1.Laundry Service: At our normal per piece charges, Clothes are wet washed, dried and ironing. Apart from simple washing, we also remove stains from collars and cuffs and also treat minor stains upon request.
2. Wash & Fold: This is the simplest laundry service where clothes are charged by the kilo and washed by batch, without pressing. There’s a minimum of package 5kg or 4Kg.
3. Wet Cleaning: Items are washed using a solvent instead of water in order to keep their shape especially those with lining. It is important to check the care label to make sure that the garment is for dry cleaning.
4. Household: We clean all of your precious household items such as curtains, carpets, bedding’s, mattresses and even stuffed toys.
5. Pressing only: For those who prefer to wash their only clothes but find ironing a chore, we do provide pressing services only.
I am just Arrive, Possible to Order between 6PM-9PM clock?
Kami berusaha memberikan layanan terbaik sebagai laundry terdekat Surabaya, Jika pesanan belum dibuat dan Anda akan memesan di luar waktu kami!
Hubungi hotline WhatsApp (+6281326235096) dan perwakilan staf kami yang ramah akan dengan senang hati menjadwalkan pengambilan dan pengiriman.
I need my clothes today afternoon, Can you deliver?
Are you able to Remove stains ?
There are clothes white at Laundry, How you count ?
There are package with low budget kilos laundry?
*Premium Service
*Express Service
*Regular service
There are a low budget kilos laundry, and we called Happy package.
Call or WhatsApp hotline(+6281326235096) and our customer service reps will be happy to schedule a pick-up and delivery.
We need to hear You
As Laundry Express Surabaya providing the best service, your voice is really needed because suggestions and criticisms are positive things
FAQs Laundry Kilat Surabaya
Pickup And Delivery
How do I arrange for laundry pick-up and delivery?
What is the minimum order for free delivery?
How do I pay for home delivery?
What is your turnaround time for home delivery services?
how do I know how much to pay for kilos laundry?
Can I reschedule my pick-up & delivery appointment?
Do you have a contactless delivery option due pandemic?
Stay safe!
Cost Save!
As the nearest Laundry in Surabaya, it provides a delivery service to the doorstep or concierge, so there is no additional fee. We realize that peak traffic flow is uncertain, we give our best in delivery and pickup.
FAQs Shella Laundry Express Surabaya
Dry Cleaning & Wet Cleaning Services
Helpful answers to FAQ's about dry cleaning services, Whether you're curious about how our service works, what types of items we clean
If your garment’s label says “dry clean only,” or it’s made of delicate materials like silk, wool, or certain synthetics, dry cleaning is usually best. For clothes made of cotton, polyester, or blends marked as washable but needing a gentle touch, wet cleaning is a safe, green alternative. When in doubt, just ask us—we’re happy to recommend the right option.
We handle a wide range of garments including suits, dresses, coats, delicate fabrics, and even items like curtains or blankets. If you have something unique or particularly delicates or specific item, just ask us—we’re happy to help!
Absolutely! At Shella Laundry, we trust only skilled professionals – Experimental and use high-quality equipment to care for your wardrobe. Dry cleaning protects delicate fabrics from water damage, while wet cleaning is performed with gentle detergents and precise control to avoid shrinking or irritation.
Typically, dry cleaning orders are ready within 08.00 AM- 9.00 PM, and wet cleaning usually takes about 2 or 3 working days. If you need your clothes sooner, ask about express options!
*Processing time depends on garment type and service selection. Customers can request estimated completion times when placing an order.
Yes! Wet cleaning uses less harmful chemicals and relies mostly on biodegradable detergents and water. It’s a greener choice, especially for clothes that don’t absolutely require solvents. Dry cleaning has improved too, with newer eco-friendly solvents, but wet cleaning remains the most environmentally friendly method.
Just make sure to check pockets and let us know about any stains or special instructions. If your garment has delicate embellishments or special care notes, mention those too to ensure the best treatment.
💯 Free Worries! Shella Laundry uses professional stain treatment techniques to handle tough stains while maintaining fabric integrity.
Your satisfaction matters to us. If you ever feel a garment could be cleaned better, please reach out right away. We’ll gladly review your order and make it right.
We hope this FAQ helps you understand our dry and wet cleaning services better. If you have any other questions or want personalized advice, don’t hesitate to contact us or visit Shella Laundry—we’re here to help!
Guaranteed!
We realize that sometimes humans make mistakes, and we always try to reduce all risks that arise for customer satisfaction.
FAQs Laundry Express Surabaya
Laundry carpet surabaya regulation
Are there any eco-friendly or green cleaning options available?
Many eco-friendly cleaning options are available today, such as vinegar, baking soda, and certified green products. These options protect the environment, reduce harmful chemicals, and promote a healthier and safer living environment.
How often should carpets be professionally cleaned?
How long does it take for a carpet to dry after being cleaned?
What kind of equipment and solutions are used in the carpet cleaning process?
How does the carpet laundry service ensure that all stains and odors are completely removed from the carpet?
We are happy to talk with customer!
the section FAQs Laundry Express Surabaya is designed to provide our customers with a convenient and hassle-free experience. Trust us to take care of all your laundry and carpet cleaning needs and experience the highest level of customer satisfaction at Laundry carpet Surabaya.
FAQs Shoes Laundry Surabaya
Shoes Care Surabaya regulation
Before decided that's are better to read about FAQ's Spa & Shoes care
For Shoe Spa & Care, Shella Laundry combines traditional craftsmanship and modern techniques to clean, restore, and protect footwear. You can visit How Shella Laundry carry shoes on this pages
Pricing depends on the shoe type, material, and treatment required. It is best to contact the service provider for detailed pricing information or visit price pages.
Yes, Services available For fast order please fill up this form.
It’s safe, but with a caveat: expensive shoes like limited-edition sneakers can be treated with a Shoe Spa & Care service, provided they’re done with the right methods.
Professional services are usually safer than DIY Cleaning.
Why It’s Safe for Limited Sneakers
Special method: Premium sneakers are not washed by soaking (Waterless Premium Cleaner required), but rather by manual deep cleaning with a soft brush and special cleaning fluid.
Safe products: The cleaners used are usually free of harsh ingredients (non-abrasive, pH-balanced) so they won’t damage the material or color.
Modern technology: Ozone treatment, steam cleaning, or UV sterilization are used to eliminate odors and bacteria without damaging the material.
Extra protection: After cleaning, sneakers can be given a nano coating or water repellent to make them more resistant to stains and moisture.
Yes, Spa & Shoe Care services can usually remove odors from shoes. In fact, this is one of the main advantages over regular washing.
Shoe Odor Removal Methods
Deep Cleaning – Contained Polymer: Cleans the inside of the shoe (insole, lining) with an antibacterial solution & Removes sweat and dirt that cause odor.
Deodorizing Spray:Uses a special solution that neutralizes odors without damaging the material.
Ozone Treatment : Ozone technology is used to kill odor-causing bacteria and fungi & Most Effective for sneakers or sports shoes that are often damp.
UV Sterilization: UV light is used to sterilize the inside of the shoe & Kills microbes without damaging the material.
Steam Cleaning :Hot steam helps remove dirt and reduce odor.
We are happy to talk with customer!
the section FAQs Laundry Express Surabaya is designed to provide our customers with a convenient and hassle-free experience. Trust us to take care of all your laundry and carpet cleaning needs and experience the highest level of customer satisfaction at Laundry carpet Surabaya.

